Refund policy


Exchange & Return Policy

At Oh Darla, we aim to provide a smooth and transparent shopping experience. Please read the policy carefully before placing your order.

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🔄 Return & Exchange Window

  • Return or exchange requests must be raised within 2 days of delivery.

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📦 Return & Exchange Process

  • Please contact us via WhatsApp at +91 9251222899 (quick and easy) or email us at contact.ohdarla@gmail.com to initiate a return or exchange request.
  • Kindly share your order ID, reason for return/exchange, and clear photos & videos of the product while contacting us.
  • Customers must self-ship the product to our warehouse at their own cost.
  • Once the product is received and approved after quality check, the request will be processed.

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🔁 Exchange Policy

  • After the product is received at our warehouse, the exchange item will be shipped back to you.
  • An additional ₹80 shipping charge will be applicable for dispatching the exchanged product.

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💳 Return Refund Method

  • For returns, the refunded amount will be issued in the form of a coupon code.
  • The coupon code can be used within 180 days from the date of issue, after which it will expire.
  • No refund will be made to the original payment method for return requests.
  • Shipping/delivery charges will be applicable on all future orders, even when a coupon code is used for purchase.

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✅ Eligibility Criteria

  • Items must be unused, unwashed, and in original condition.
  • All tags, labels, and original packaging must be intact.
  • Products that fail quality checks will not be eligible for return or exchange.

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❌ Non-Returnable Items

  • Innerwear
  • Accessories
  • Customized or made-to-order products

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🛍️ Sale & Discounted Items

  • Products purchased during sales or discounts are not eligible for return.
  • Only size exchange is allowed for sale items, subject to stock availability.

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❌ Order Cancellation

 

  • Once an order is placed, cancellation is not allowed under any circumstances.

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📌 Additional Important Information

  • If your order shows “Delivered” but you haven’t received it, please inform us within 24 hours.
  • Oh Darla reserves the right to decline returns or exchanges that do not meet our policy guidelines.
  • We are not liable for courier delays, though we ensure all orders are dispatched at the earliest.
  • All exchange shipments must be sent back by the customer at their own cost.
  • If you receive a damaged item, please contact us immediately with clear photos of the defect, the outer courier pouch, and the original packaging.

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📩 Need Help?

For any questions or assistance, feel free to reach out to us:

📱Whatsapp: +91 9251222899

📧 Email: contact.ohdarla@gmail.com

We’re happy to help 🤍