RETURN & EXCHANGE POLICY

Thank you for shopping with Oh Darla. We recommend reading our Return & Exchange Policy carefully before placing your order to ensure a smooth shopping experience.

PLEASE NOTE

• Once an order has been placed and processed, it cannot be cancelled.

• Return and exchange requests must be raised within 7 days of delivery.

• Original shipping and delivery charges are non-refundable for regular returns.

• All returned and exchanged items are subject to a quality check.

• Oh Darla reserves the right to refuse a return or exchange if the item does not meet the conditions outlined in this policy.

• Customers are responsible for shipping return and exchange parcels to us at their own cost, except in cases where the item received is confirmed to be damaged, defective, or incorrect due to an error on our end.

• Discount codes cannot be combined unless specifically stated otherwise.

• Once an order has been dispatched, delivery delays caused by courier partners are beyond our direct control. However, we will do our best to assist you with any shipping-related concerns.

• If your tracking status shows "Delivered" but you have not received your parcel, please contact us within 24 hours.

   

RETURNS

• Return requests must be raised within 7 days of receiving your order.

• To initiate a return, contact us via WhatsApp at +91 9251222899 or email us at contact.ohdarla@gmail.com.

• Please provide your Order ID, reason for the return, and clear photos or videos of the product.

• Once your return request has been reviewed and approved by our team, we will share the return shipping details.

• We currently do not offer a reverse-pickup facility. Customers are responsible for shipping the item back to us at their own cost. You can use (India post, Delhivery, Trackon, DTDC etc.)

• The returned item must be unused, unworn, and unwashed, with all original tags, labels, and packaging intact.

• Items showing signs of wear, washing, alteration, stains, makeup, perfume, damage, or missing tags will not be accepted.

• Once we receive the returned parcel, the product will undergo a quality check.

• Upon approval, the eligible value of the returned product will be issued as Oh Darla store credit.

• For regular returns, we do not offer refunds to the original payment method or via bank transfer. Approved returns are processed through store credit, subject to applicable consumer protection laws.

SIZE EXCHANGES

• Size exchange requests must be raised within 7 days of delivery.

• Contact us via WhatsApp or email with your Order ID and the size you would like to exchange for.

• Size exchanges are subject to stock availability.

• The item must be unused, unworn, and unwashed, with all original tags, labels, and packaging intact.

• Customers are responsible for shipping the original item back to us at their own cost, except where the exchange is required due to a confirmed error on our end.

• Once we receive the item and it passes our quality check, the replacement size will be dispatched.

• An additional shipping charge of ₹80 will apply for dispatching the exchanged product.

• If the requested size is unavailable, our team will assist you with the available options or provide store credit, where applicable.

STORE CREDIT

• Approved returns are issued in the form of Oh Darla store credit.

• Store credit covers the eligible product value only. Original shipping and delivery charges are non-refundable for regular returns.

• Store credit will be provided as a unique coupon or store-credit code.

• The code can be applied at checkout towards a future purchase from Oh Darla.

• Store credit is valid for 1 year from the date of issue.

• Once the validity period has expired, the store credit will no longer be available for use, subject to applicable laws.

• Shipping and delivery charges for future orders must be paid separately when using store credit, unless free shipping applies.

• Store credit cannot be converted into cash or transferred to a bank account, except where required by applicable law.

CUSTOMISED / MADE-TO-ORDER ITEMS

• Customised or specially altered products are generally not eligible for return or exchange unless they are damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.

• Please ensure that all measurements and customisation details provided to us are accurate before confirming your order.

• Once a customised order has entered production, changes or cancellations cannot be accommodated, except where required by applicable law.

• If you receive a damaged, defective, or incorrect customised item, please contact us so our team can review the issue and arrange an appropriate resolution.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

• Please inspect your order as soon as you receive it.

• If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery so we can investigate the issue promptly.

• Please share your Order ID, an unboxing video, clear photos or videos showing the issue, the outer courier packaging, and the original product packaging.

• Claims without sufficient supporting evidence may require additional verification before a resolution can be offered.

• Once the issue has been reviewed and verified by our team, we will arrange an appropriate resolution.

• Depending on the circumstances and product availability, the item may be replaced with the same product, or another appropriate remedy may be offered.

• If the damage, defect, or incorrect item is confirmed to be due to an error on our end, the customer will not be charged additional shipping fees for the resolution.

• Nothing in this section limits any rights or remedies available to customers under applicable consumer protection laws.

NEED HELP?

For any return or exchange queries, please contact us:

WhatsApp: +91 9251222899

Email: contact.ohdarla@gmail.com

We're happy to help make your shopping experience with Oh Darla as smooth as possible.